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November 14 2017, Author: Serge Mikeyev
New Zealand passport photo errors about head tilting and rotation
If on uploading a photo to the New Zealand passport online application you get one of these errors:
IMAGE NOT STRAIGHT ON: Ensure you are facing straight on to the camera and the camera is at eye level
The head appears to be rotated or tilted
Then you need to take another photo looking straight into camera, not having one side of the face visible more than the other.
The error messages given by the NZ online application are quite clear and self explanatory.
Sometimes, this is just a false positive of the NZ photo evaluation algorithm, as we have had several cases like that
with our clients. In this case changing brightness of the photo may help.